Dear Valued Customer

  • Please retain you receipt as proof of purchase – this will be a requirement to any return
  • We will accept any product brought back to the store as long as it can be resold or returned to the supplier
  • We would ask you as a valued customer to please check our product carefully before you utilise it. Most of our products requires installation and should the product be defaced or damaged in any manner we will not be able to accept the return
  • If you believe that there is a latent defect in the product through the manufacturing process, we will take up your concern and make every effort to get the supplier to pass a credit on that product and in turn refund you.
  • Any product can be returned within 4 working days and the customer will be refunded, as long as the product has not been defaced in any manner and can be resold
  • We also accept returns up to 15 days after the 4 day period, but charge a 15% handling fee, due to the charges we incur.
  • We do not accept product as an exchange after the 15 days unless the product has a latent defect from the manufacturer.
  • As we do not carry any cash in the store (all cash in drop safes whereby the staff or management, have no access thereto). Any returns of R100 or less will be paid back to customer in cash from our float. Any returns exceeding R100; the customer will be given a credit not, which they can offset against any further purchases, or paid back into their bank account within 48 hours (the credit note will then of no value).
  • Any product which has been altered from its original form by request and cut or altered to the customers need, cannot be returned.

We would not have a business without our valued customers and we appreciate your understanding of our policy

Many Thanks, Management